Privacy and Policy

The Home Office reserves the right to gather information relating to site usage. Any information gathered is primarily for internal use to allow us to refine and improve our customer service. Where disclosure of information to a third party is likely we will, where possible, try to ensure that this is clearly indicated. This does not affect your statutory rights.

Online visa applications - What information do we collect?
We collect all the personal information you complete on the visa application electronic forms. All the information is sent over a 256 bit secure encrypted connection.

Links to external sites
Our website contains links to our websites, both of those government departments and of other organizations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site. Please read the privacy statement of any site which collects personal information.

Your queries
If you send an email or letter to the Department of Immigration and Passport asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your messages for up to six months for reference and audit purposes. After this time, it should be deleted.

Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.